Terms Of Services

erms of Service

Overview of Durage Collection's Terms of Service

Welcome to Durage Collection! By accessing and using our website, you agree to be bound by these Terms of Service. These terms, along with our policies and notices, govern your use of our website and services. All users, including browsers, vendors, customers, and merchants, must comply with these Terms of Service to engage with our platform.

Section 1 – General Conditions of Service

We maintain the right to refuse service to anyone at any time, for any reason. Please note that while your content (excluding payment details) may be transmitted unencrypted across networks for technical purposes, we ensure that all payment information is always securely encrypted during transfer.

You also agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent. Section headings are included solely for convenience and do not influence the interpretation of these Terms.

Section 2 – Pre-Contract Information (UK Compliance)

  • Payment Details: The full details of your payment, including any additional costs, will be clearly displayed before checkout.
  • Delivery Information: During checkout, we will provide all relevant delivery options, costs, and estimated delivery timeframes.
  • Order Process: You will be guided through the steps to complete your order in a straightforward manner.
  • Error Correction: Before submitting your order, take a moment to review your cart and correct any mistakes, or reach out to our support team for assistance.
  • Language Availability: We offer services and terms in English for ease of understanding.
  • Contact Information: Should you have any questions or concerns, please feel free to contact us at 📧 Info@durage.london.
  • Digital Services: By purchasing digital products, you acknowledge consent to immediate download or streaming and waive your 14-day cancellation right.

Section 3 – Modifications to Service and Prices

At any time, we may update, modify, or discontinue our products and services, including pricing, without notice. These changes will be reflected in our updated Terms of Service. We are not liable for any modifications, price changes, or suspensions to the Service, nor for discontinuation of our offerings.

Section 4 – Returns and Cancellations

  • Returns Policy: You may return items within 7 days of delivery, provided they are unused, in their original packaging, and in resalable condition. Custom-made or personalized items are non-refundable, unless they are faulty.
  • Order Cancellations: If you wish to cancel an order, this can only be done within 72 hours of placement. After this period, cancellations will not be possible unless the wrong item was ordered.

To initiate a return or cancellation, please contact us at 📧 Info@durage.london.

Section 5 – Accuracy of Billing and Account Information

In some cases, we reserve the right to refuse or cancel an order, particularly if there are discrepancies with payment methods, billing, or shipping addresses. You will be notified of any changes or cancellations via email, phone, or your billing address.

Section 6 – Protection of Personal Information

We handle your personal information in accordance with our Privacy Policy. For further information on how your data is managed, please review our Privacy Policy.

Section 7 – Dispute Resolution and Governing Law

Any disputes arising under these Terms of Service will be resolved in accordance with the laws of England and Wales for UK customers, and under New York State law for US customers. We encourage the use of alternative dispute resolution (ADR) methods prior to initiating formal legal proceedings.

Section 8 – Payment Security (PCI Compliance)

We ensure the protection of your payment information. All credit and debit card transactions are securely processed by PCI-compliant third-party providers using industry-standard encryption technology.

Section 9 – Changes to These Terms of Service

Durage Collection reserves the right to revise or update these Terms of Service at any time. We recommend that you periodically review these Terms for any changes. Continued use of the site after any updates indicates your acceptance of the revised Terms.

Section 10 – Contact Us

If you have any questions or concerns regarding these Terms of Service, please don’t hesitate to reach out at 📧 Info@durage.london.