Privacy Policy

Privacy Policy

This Privacy Policy outlines how https://durage.london (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

Collecting Personal Information

When you visit the Site, we gather specific information about your device, interactions, and the details required to process your purchases. Additional information may be collected if you contact us for customer support.

“Personal Information” refers to any data that uniquely identifies an individual. Below is a summary of the types of Personal Information we collect and the reasons why:

1. Device Information

  • Examples of Personal Information Collected:
    Version of web browser, IP address, time zone, cookie details, pages viewed, search terms, and interactions with the Site.
  • Purpose of Collection:
    To load the Site accurately and perform analytics to optimise your experience.
  • Source of Collection:
    Automatically collected through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes:
    Shared with our processor, Shopify.

2. Order Information

  • Examples of Personal Information Collected:
    Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of Collection:
    To fulfill our contract with you by processing orders, managing payments, arranging shipping, issuing invoices/order confirmations, and providing customer communication. Additionally, we may use this information to screen for potential risks or fraud and to share product updates or promotions in line with your preferences.
  • Source of Collection:
    Information provided by you, including through our live chat feature.
  • Disclosure for Business Purposes:
    Shared with our processor, Shopify.

3. Customer Support Information

  • Examples of Personal Information Collected:
    Information provided during your interaction with our customer support team.
  • Purpose of Collection:
    To assist with queries and provide customer support.
  • Source of Collection:
    Information directly provided by you.

Using Personal Information

We utilise your Personal Information to:

  • Offer products for sale.
  • Process payments.
  • Ship and fulfil orders.
  • Keep you informed about products, services, and offers.

Cookies

Cookies are small files downloaded to your device when you visit the Site. These enhance your browsing experience by remembering actions and preferences, such as login details and region settings. Cookies also help us analyse usage patterns and improve the Site’s functionality.

Types of Cookies We Use:

  • Functional Cookies: Ensure the Site operates smoothly.
  • Performance Cookies: Analyse usage and improve performance.
  • Advertising Cookies: Customise marketing efforts.
  • Social Media or Content Cookies: Enhance sharing and engagement capabilities.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. It is your responsibility to review this page regularly for updates.

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