FAQ's
FAQs
What is the status of my order?
Once your order is placed, you will receive a confirmation email with the details. Once it’s shipped, we’ll send you another email with a tracking link. You can also track your order in the "Order History" section of your account on our website.
Can I change my order?
Yes, orders that have not been processed for shipping can be changed. Please contact our support team via the "Contact Us" form or Live Chat to request changes.
Do you accept returns?
Yes, we accept returns under the following conditions:
- The item must have been purchased from our online store.
- It must be unused and in its original packaging, including all tags.
- The return or exchange request must be made within 7 days of delivery.
To request a return, please contact our support team via the "Contact Us" form or Live Chat.
How do I cancel my order?
Orders can only be cancelled within 72 hours of placement, except in cases of ordering the wrong item. After 72 hours, production begins, and cancellations are no longer possible. Please email us within this timeframe for assistance.
How do I track the progress of my order?
After your order has been shipped, you’ll receive an email and a text notification with shipment details. Use the tracking link in the email to monitor the progress of your delivery.
Can I change my delivery address after placing my order?
If your order has not yet been shipped, we can update the delivery address. Contact our support team via the "Contact Us" form for assistance.
Is it safe to use my credit/debit card on this website?
Yes, your transactions are secure. We use PCI-compliant third-party payment processors that employ industry-standard encryption technology to protect your cardholder data.
For further assistance, feel free to contact our support team.